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Venue Terms & Conditions

These Terms govern the use of the CeolConnect platform by venues. By creating an account or using the Platform, the venue agrees to be bound by these Terms in full. Please read them carefully before proceeding.

Part 1 - Terms of Use

1. Definitions

In these Terms, the following words have the meanings set out below:

2. Acceptance of Terms

2.1 By registering as a venue on the platform operated by CeolConnect Now Ltd (trading as “CeolConnect”), you confirm that you have read, understood, and agree to be bound by these Terms. References to “CeolConnect” throughout these Terms mean CeolConnect Now Ltd. If you do not agree, you must not create an account or use the Platform.

2.2 These Terms apply exclusively to venues. Separate terms apply to Artists. These Terms are written in plain language. If any term is unclear, please contact us before registering.

2.3 Nothing in these Terms affects any statutory rights the Venue may have under Irish law.

3. Eligibility

3.1 The Venue must be a legally constituted business or sole trader with full legal capacity to enter into binding agreements with Artists on behalf of the venue, and must not be subject to any legal restriction, court order, or course of conduct that would prevent or limit its ability to fulfil such agreements.

3.2 The Venue must hold all licences, permits, and authorisations required by law to host live music performances at its premises, including a valid public liability insurance policy covering live events. By registering, the Venue confirms it holds, or will hold prior to any Gig taking place, such insurance. CeolConnect reserves the right to require the Venue to upload a copy of its public liability insurance certificate as a condition of continued platform access.

3.3 The Venue must ensure that any individuals managing its CeolConnect account are duly authorised to act on its behalf and to enter into booking agreements with Artists.

3.4 The Venue must not impersonate another venue, business, or individual, or create a misleading profile.

3.5 CeolConnect reserves the right to refuse or terminate access at its discretion, including where eligibility requirements are not met.

3.6 Effect of Termination. On termination of the Venue’s account, whether by the Venue or by CeolConnect:

1. 3.6.1 The Venue’s profile will be removed or hidden from the Platform and access disabled.
2. 3.6.2 Any pending or confirmed bookings may be cancelled; CeolConnect will notify affected Artists where reasonably practicable.
3. 3.6.3 The Venue’s personal and business data will be handled in accordance with our Privacy Policy and any applicable legal retention obligations, including financial record-keeping requirements.
4. 3.6.4 Termination does not affect any rights or obligations that have accrued prior to the date of termination, including obligations owed between the Venue and an Artist in respect of a confirmed Gig.

4. Role of CeolConnect

CeolConnect acts as a facilitator and introducer only. It is not an agent, employer, contractor, or representative of any Venue or Artist.

4.1 All agreements for performances are formed directly between the Venue and the Artist. CeolConnect is not a party to any booking contract.

4.2 CeolConnect does not guarantee the availability, quality, or conduct of any Artist listed on the Platform.

4.3 CeolConnect does not supervise, direct, or control performances or the conduct of Artists at venues.

4.4 CeolConnect operates as an intermediary hosting service and, in accordance with the EC (Directive 2000/31/EC) Regulations 2003, is not liable for content stored or transmitted on the Platform provided it acts expeditiously to remove unlawful content upon notification.

4.5 Licence to Display Profile Content. By uploading profile content to the Platform, the Venue grants CeolConnect a non-exclusive, worldwide, royalty-free licence, for the duration of the Term, to host, display, reproduce, and distribute its profile content (including venue name, logo, and biographical information) solely to operate, market, and improve the Platform and to present the Venue to prospective Artists. This licence terminates when the account is closed, subject to any content already published in promotional materials during the Term.

5. Venue Account

5.1 Account Obligations

1. 5.1.1 Provide accurate, complete, and up-to-date registration information, including business name, address, and contact details.
2. 5.1.2 Keep login credentials secure and not share them with unauthorised individuals.
3. 5.1.3 Promptly update account information if it changes.
4. 5.1.4 CeolConnect may suspend or permanently delete accounts that breach these requirements.

5.2 Profile Compliance

1. 5.2.1 All profile content must comply with applicable law. The Venue’s profile must not contain content that is defamatory, discriminatory, obscene, fraudulent, or in breach of any third party’s intellectual property rights. CeolConnect reserves the right to remove non-compliant profile content without notice.

6. Subscription & Fees

6.1 Subscription Model

1. 6.1.1 Access to certain features of the Platform is conditional on the Venue holding an active paid Subscription. Subscription tiers, pricing, and included features are as set out below and as published on the Platform from time to time.

6.2 Pricing

The following Subscription tiers are available to venues. All prices are exclusive of VAT, which will be charged additionally at the applicable rate:

1. 6.2.1 All fees shown are exclusive of VAT. VAT will be charged at the applicable rate and displayed separately at checkout. For clarity, the total amount payable will be the fee shown plus VAT at the prevailing rate.
2. 6.2.2 CeolConnect may from time to time offer promotional pricing, discounts, or incentives (including reduced rates for annual billing). Any such promotions will be displayed at the plan selection stage and are subject to the specific terms communicated at that time. CeolConnect reserves the right to withdraw or amend promotional offers at any time without affecting existing agreed pricing within a current billing cycle.
3. 6.2.3 14-Day Right to Withdraw. Where a Venue enters into a Subscription as a distance contract, it has the right to withdraw from that contract within 14 days of the start date without giving any reason (the “cooling-off period”). To exercise this right, the Venue must notify CeolConnect at info@ceolconnect.com within 14 days of subscription commencement. If the Venue requests that Platform access begins during the cooling-off period and subsequently withdraws, a proportionate charge for the service used during that period may apply.
4. 6.2.4 CeolConnect uses Stripe as its third-party payment processor. By subscribing, the Venue authorises recurring charges to the payment method on file. CeolConnect does not store full card details.
5. 6.2.5 All Subscription fees are non-refundable except as expressly stated in these Terms or as required by law.
6. 6.2.6 It is the Venue’s responsibility to ensure payment details remain current. If a payment fails, CeolConnect may retry the charge and may suspend Platform access until payment is received.

6.3 Renewal Policy

1. 6.3.1 Subscriptions renew automatically at the end of each billing period unless cancelled in accordance with clause 6.6. The Venue will receive a renewal reminder by email no less than 7 days before the renewal date.
2. 6.3.2 If a Venue does not wish to renew, it must cancel its Subscription before the renewal date in accordance with clause 6.6. Failure to cancel before the renewal date will result in the Subscription renewing and the applicable fee being charged.
3. 6.3.3 If a payment for renewal fails and is not resolved within 7 days of the renewal date, CeolConnect may suspend the Venue’s access to paid Platform features. The Venue’s account and profile data will be retained for 30 days from the date of suspension, during which time the Venue may reactivate by resolving the outstanding payment. After 30 days, CeolConnect reserves the right to archive or remove the account.

6.4 Top-Up Gigs

1. 6.4.1 Venues on a paid Subscription tier may purchase additional gigs (“Top-Up Gigs”) above their monthly tier allowance without being required to upgrade to a higher tier.
2. 6.4.2 Top-Up Gigs are priced at the per-gig unit rate applicable to the Venue’s current tier (calculated as the monthly tier fee divided by the tier’s maximum gig allowance). CeolConnect reserves the right to offer Top-Up Gigs at a discounted rate from time to time; any such discount will be clearly displayed at the point of purchase.
3. 6.4.3 Top-Up Gigs are charged to the Venue’s payment method on file and added to the next scheduled Subscription invoice rather than charged immediately at the point of purchase.
4. 6.4.4 Unused Top-Up Gigs roll over into the following billing period and do not expire provided the Venue’s Subscription remains active. Top-Up Gigs will not be refunded upon cancellation of a Subscription, except where required by law.

6.5 Price Changes

1. 6.5.1 CeolConnect reserves the right to amend Subscription pricing with not less than 30 days’ prior written notice. Continued use of the Platform after that notice period constitutes acceptance of the revised pricing. Where a Venue does not wish to accept revised pricing, it may cancel its Subscription in accordance with clause 6.6.

6.6 Cancellation of Subscription

1. 6.6.1 Venues may cancel their Subscription at any time via their account settings. Cancellation takes effect at the end of the current billing period, meaning the Venue retains access to all paid Platform features until that date. No refunds are issued for unused portions of a billing period, except where required by law.

6.7 Promotional Pricing & Free Trials

1. 6.7.1 From time to time, CeolConnect may offer introductory or promotional pricing, including free trial periods. Any such offer will be clearly communicated at the plan selection or sign-up stage and will be subject to the specific terms displayed at that time. Where a payment method is required at sign-up for a trial, the Venue’s payment method will be charged at the standard rate automatically upon expiry of the trial unless the Subscription is cancelled beforehand.
2. 6.7.2 CeolConnect reserves the right to withdraw or amend any promotional offer or trial at any time for new sign-ups. Existing participants in a promotional period will not be affected mid-promotion.

7. Bookings

When a Venue confirms a Gig with an Artist through the Platform, a binding agreement is formed between the Venue and the Artist on the terms agreed at the time of confirmation. CeolConnect is not a party to that agreement. By confirming a Gig, the Venue commits to:

7.1 The agreed performance date, time, duration, location, and fee.

7.2 Providing appropriate and safe performance conditions, including adequate sound equipment, a designated performance area, and any agreed technical requirements.

7.3 Ensuring the performance space is ready and accessible for the Artist to set up no later than 15 minutes before the agreed performance start time, unless a different setup time has been expressly agreed with the Artist at the time of booking.

7.4 Adhering to all agreed commercial terms, including the agreed performance fee.

7.5 Changes to confirmed bookings must be agreed with the Artist in writing and updated on the Platform.

7.6 Failure to Comply with Booking Terms. Where a Venue fails to comply with the terms of a confirmed Gig (for reasons other than cancellation, which is addressed in Section 8), this may constitute a breach of the Venue’s agreement with the Artist. Such matters must be resolved directly between the Venue and the Artist. CeolConnect may take account of repeated complaints when reviewing a Venue’s account.

7.7 Day-of Performance Issues. Where a Venue has concerns about an Artist’s performance on the day of a Gig (including but not limited to lateness, failure to meet agreed technical requirements, or conduct), the Venue must: (a) attempt to resolve the matter directly with the Artist at the time; and (b) report the issue through the Platform as soon as reasonably practicable and no later than 48 hours after the Gig. CeolConnect will review the report and may take appropriate action in accordance with these Terms. Separate post-performance disputes regarding the quality of performance should also be reported through the Platform and will be assessed on a case-by-case basis. CeolConnect does not guarantee any particular outcome but will use reasonable efforts to facilitate resolution.

8. Cancellations & No-Shows

8.1 Venue Cancellations

Where a Venue cancels a confirmed Gig:

1. 8.1.1 The Venue must notify the Artist and log the cancellation on the Platform as soon as possible.
2. 8.1.2 Where cancellation occurs within 48 hours of the performance, the Venue is required, as a condition of continued platform access, to either: (a) compensate the Artist with at least 50% of the agreed fee; or (b) offer an alternative booking date acceptable to the Artist. Failure to do so without legitimate reason will be recorded on the Venue’s account and may result in internal review or suspension.
3. 8.1.3 CeolConnect reserves the right to determine, at its discretion, whether a pattern of cancellations is abusive or damaging to the reputation of the Platform. Relevant factors may include the frequency of cancellations, the notice given, whether compensation was offered, and the impact on Artists. Where CeolConnect determines that a Venue’s cancellation pattern is unacceptable, it may issue a warning, apply a negative mark to the Venue’s profile, suspend the account, or remove it permanently.
4. 8.1.4 Venues are subject to ratings from Artists following each Gig. Cancellation behaviour may be reflected in a Venue’s rating. CeolConnect reserves the right to display cancellation history on a Venue’s profile in accordance with the ratings and review system set out in Section 10.

8.2 Artist Cancellations & No-Shows

Where an Artist cancels or fails to attend a confirmed Gig:

1. 8.2.1 The Venue should report the cancellation or no-show through the Platform promptly and in any event within 48 hours of the scheduled Gig start time.
2. 8.2.2 CeolConnect will acknowledge the report within 5 business days and will review it in accordance with the Artist Terms & Conditions. Where warranted, CeolConnect may apply a strike to the Artist’s profile, temporarily suspend the Artist’s account, or take further action. The Venue will be informed of the outcome.
3. 8.2.3 CeolConnect is not liable for losses incurred by the Venue arising from an Artist’s cancellation or non-attendance. Any such losses must be pursued directly against the Artist.

Note: Additional cancellation guidance is set out in the Community Guidelines at Part 2, Section 4 of this document.

9. Payments to Artists

9.1 Current Version — Direct Payment

Until CeolConnect activates In-App Payment functionality (as described in section 9.2 below), all performance fees are the sole responsibility of the Venue. CeolConnect:

1. 9.1.1 Does not collect, hold, process, or remit performance fees on behalf of Venues or Artists.
2. 9.1.2 Is not responsible for any failure by a Venue to pay an Artist, or for disputes arising from non-payment.
3. 9.1.3 Does not guarantee or underwrite any payment obligation between a Venue and an Artist.
4. 9.1.4 Payment disputes must be resolved directly between the Venue and the Artist. CeolConnect may facilitate communication but has no obligation to intervene.
5. 9.1.5 Where CeolConnect receives a verified report that a Venue has failed to pay an Artist for a confirmed Gig, CeolConnect reserves the right to investigate and take appropriate action, up to and including suspension or permanent removal of the Venue from the Platform. A Venue found to have repeatedly failed to pay Artists may be removed without further notice. CeolConnect’s right to take such action does not constitute an assumption of liability for unpaid fees, which remains the Venue’s sole responsibility.

9.2 In-App Payment Facilitation — Version 2 and Later

From the date on which CeolConnect activates In-App Payment functionality, the following terms apply. Where any provision in this section 9.2 is inconsistent with a provision in section 9.1 above, section 9.2 prevails.

1. 9.2.1 Payment Facilitator. CeolConnect acts as a payment facilitator only. The legal obligation to pay the Artist for a confirmed Gig remains with the Venue at all times. CeolConnect is not a party to the booking contract and does not become liable for Gig fees by reason of facilitating their collection and distribution.
2. 9.2.2 Weekly Consolidated Invoicing. CeolConnect will issue the Venue with a single consolidated invoice weekly, covering all Gigs completed in the preceding calendar week (Monday to Sunday inclusive). Each invoice will itemise the Gig date, the Artist, and the agreed performance fee.
3. 9.2.3 Payment Due Date. Payment is due on the date the invoice is issued. By subscribing to the Platform and using In-App Payment, the Venue authorises CeolConnect to charge the payment method on file via Stripe for the full invoice total on the invoice date. Subject to successful receipt of payment from the Venue, CeolConnect will use reasonable efforts to distribute Gig fees to Artists by the following day immediately following the invoice date.
4. 9.2.4 No Commission on Gig Fees. CeolConnect does not take a commission or service fee from Gig fees. Any fees added are as a result of transaction fees incurred during transfers. The full agreed fee passes to the Artist. CeolConnect’s commercial model is based on Subscription fees paid by Venues only, not on deductions from performance fees.
5. 9.2.5 Artist Bank Details and Verification. Distribution of Gig fees to Artists is conditional on the Artist having provided valid, verified bank account details through the Platform. CeolConnect is not responsible for any delay in payment to an Artist caused by that Artist’s failure to provide, update, or verify their bank account information. Artists may be required to complete identity or account verification as a condition of receiving payments, in accordance with requirements imposed by CeolConnect’s payment service provider and applicable anti-money laundering legislation. The Venue bears no additional obligation in respect of an Artist’s compliance with these requirements.
6. 9.2.6 Stripe as Payment Processor. CeolConnect uses Stripe to collect and hold payments received from Venues and to distribute those amounts to Artists. By using In-App Payment, the Venue consents to the processing of payment data by Stripe in accordance with Stripe’s own terms of service and privacy policy. CeolConnect does not store full card or bank account details.
7. 9.2.7 Performance Quality Disputes. CeolConnect is not liable where a Venue disputes or refuses to pay a Gig fee on the basis that an Artist’s performance did not meet the standard described or agreed at the time of booking. Such disputes are between the Venue and the Artist and must be resolved directly between them. Where a Venue notifies CeolConnect of a genuine performance quality dispute before a Weekly Invoice is paid, CeolConnect may, at its discretion, withhold distribution of the disputed Gig fee pending investigation. CeolConnect does not guarantee any particular outcome and is not the final arbiter of performance quality. This clause does not permit a Venue to withhold payment unreasonably or in bad faith.

9.3 Non-Payment by Venue

Where a Venue fails to pay a Weekly Invoice by the due date:

1. 9.3.1 CeolConnect will notify the Venue of the outstanding balance without delay and require payment immediately.
2. 9.3.2 CeolConnect will notify the affected Artists that their Gig fee has not been received and that this is due to the Venue’s failure to pay. CeolConnect will keep affected Artists updated on the status of any outstanding payment.
3. 9.3.3 The Venue’s account will be suspended and no further Gigs may be booked through the Platform until the outstanding balance is paid in full.
4. 9.3.4 CeolConnect will investigate the reason for the missed payment and reserves the right to cancel any future confirmed Gigs associated with the Venue where the outstanding balance is not resolved within 7 days of the due date. Affected Artists will be notified of any such cancellation.
5. 9.3.5 CeolConnect may refer unresolved outstanding balances to a debt collection service or initiate legal proceedings to recover the amount owed, together with any reasonable costs incurred in doing so.
6. 9.3.6 The Venue remains solely liable for all unpaid Gig fees and any reasonable costs incurred by CeolConnect in recovering those amounts.

9.4 Chargebacks and Disputed Payments

1. 9.4.1 Where a Venue initiates a chargeback or disputed payment with their bank or card issuer in respect of a Weekly Invoice that has already been paid and distributed to Artists, the Venue remains fully liable to CeolConnect for the disputed amount. A chargeback does not extinguish the Venue’s underlying obligation to pay Artists for confirmed Gigs.
2. 9.4.2 Artists who performed their confirmed Gig in good faith and received payment in accordance with these Terms will not be required to return that payment as a result of a chargeback initiated by the Venue. CeolConnect will pursue the Venue for the full amount reversed, together with any chargeback processing fees levied by Stripe.
3. 9.4.3 Initiating a chargeback in respect of a legitimate, performed Gig fee is a material breach of these Terms. It may result in immediate suspension or permanent removal of the Venue from the Platform, in addition to legal proceedings to recover all amounts owed.
4. 9.4.4 CeolConnect reserves the right to withhold future Gig fee distributions or place a hold on the Venue’s account pending resolution of any chargeback dispute where the circumstances reasonably justify such action.

9.5 Currency

1. 9.5.1 All Gig fees and Weekly Invoices are denominated in Euro (EUR) for Irish-based operations.
2. 9.5.2 Where CeolConnect expands to other markets, fees and invoices will be denominated in the local currency applicable to that market. Supplementary terms will be issued at that time.

10. Ratings & Reviews

10.1 Venues may leave ratings and reviews of Artists following a confirmed Gig, and Artists may leave ratings and reviews of Venues. Both parties are subject to the same review standards.

10.2 Reviews operate on a simultaneous and anonymous reveal basis: neither party can see the other’s review until both have submitted their review, or until a 14-day submission window following the Gig closes, whichever is earlier. Once the window closes or both reviews are submitted, both reviews are published at the same time. This process is designed to encourage honest, independent feedback.

10.3 Reviews must be honest, factual, fair, and based on direct personal experience of the specific Gig. Reviews must not contain: defamatory statements; false statements of fact; discriminatory, offensive, or abusive language; content that identifies or targets any individual; or retaliatory content posted in response to the other party’s review.

10.4 By submitting a review, the Venue confirms that it reflects a genuine experience and does not contain false statements of fact. The Venue accepts sole responsibility for the content of any review it submits and agrees to indemnify CeolConnect against any claim arising from that content.

10.5 CeolConnect moderates reviews. Any review that in CeolConnect’s reasonable assessment is defamatory, false, abusive, or in breach of these Terms may be removed without notice. CeolConnect operates as a hosting intermediary for review content and is not the author of any review. Subject to acting expeditiously upon notification of unlawful content, CeolConnect is not liable for the content of reviews posted by users.

10.6 Any party who believes a review is defamatory, false, or in breach of these Terms may report it to info@ceolconnect.com. CeolConnect will investigate and respond within a reasonable timeframe and may remove the review if it is found to breach these Terms.

11. Prohibited Conduct

Venues must not:

11.1 Harass, threaten, abuse, or discriminate against any Artist, user, or CeolConnect representative.

11.2 Upload content that is false, misleading, inappropriate, defamatory, or in breach of any third party’s intellectual property rights.

11.3 Knowingly use contact details or information obtained through the Platform to book Artists sourced via CeolConnect through an external channel, for the purpose of avoiding any current or future platform fees or Subscription charges. CeolConnect acknowledges that once parties have met, independent contact may occur; however, deliberate and systematic use of the Platform as a discovery tool while routing bookings off-platform to avoid fees is a breach of these Terms.

11.4 Engage in fraudulent activity or misrepresent their identity, credentials, or licensing status.

11.5 Use Artist contact details obtained through the Platform to solicit Artists directly outside the Platform to avoid any current or future platform fees.

11.6 Interfere with the Platform’s technical operation, security, or integrity.

11.7 Use the Platform for any unlawful purpose.

12. Intellectual Property

12.1 All content on the Platform, including logos, interface design, software, graphics, and text, is owned by or licensed to CeolConnect. Venues are granted a limited, non-transferable licence to use the Platform solely for the purposes set out in these Terms.

12.2 Venues retain full ownership of any content they upload to the Platform (such as venue photos and descriptions). The licence granted to CeolConnect to use that content is set out in clause 4.5 above.

12.3 The Venue’s use of the Platform is also governed by CeolConnect’s Privacy Policy, available on the CeolConnect website, which sets out how personal and business data is collected, processed, and stored in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988–2018. By registering on the Platform, the Venue confirms that it has read and agrees to the Privacy Policy.

13. Insurance

13.1 Venues are required to hold valid public liability insurance covering live music events and performances at their premises. By registering on the Platform, the Venue confirms that it holds, or will hold prior to any Gig taking place, appropriate public liability cover.

13.2 CeolConnect reserves the right to require Venues to upload evidence of valid public liability insurance as a condition of continued platform access. Venues must provide such evidence promptly upon request.

13.3 Artists are separately encouraged to hold their own public liability insurance. Neither CeolConnect nor any Venue should rely on the other party holding any particular level of insurance cover.

14. Liability

14.1 What We Are Responsible For

1. 14.1.1 CeolConnect will provide the Platform with reasonable skill and care, in compliance with the Sale of Goods and Supply of Services Act 1980. If we fail to do so, the Venue may be entitled to a remedy under Irish law.

14.2 Limitations

To the extent permitted by applicable law:

1. 14.2.1 CeolConnect is not liable for cancellations, no-shows, disputes, injuries, property damage, or incidents occurring during or in connection with performances at venues.
2. 14.2.2 CeolConnect does not guarantee uninterrupted, error-free, or continuously available access to the Platform.
3. 14.2.3 Where CeolConnect is found to be liable, its total aggregate liability to a Venue in respect of any claim arising under or in connection with these Terms shall not exceed the total Subscription fees paid by the Venue in the three months immediately preceding the event giving rise to the claim. This cap is intended to reflect a fair and proportionate limit on liability and does not affect the carve-outs set out in clause 14.3.

14.3 What We Cannot Exclude

Nothing in these Terms excludes or limits liability for:

1. 14.3.1 Death or personal injury caused by our negligence.
2. 14.3.2 Fraud or fraudulent misrepresentation.
3. 14.3.3 Breach of any implied term under the Sale of Goods and Supply of Services Act 1980 that cannot lawfully be excluded.
4. 14.3.4 Any other liability that cannot be excluded or limited under Irish law.

14.4 Interpretation

1. 14.4.1 In accordance with the principle established in Parker & Ors v. The Legal Aid Board & Ors [2021] IESC 24, any ambiguity in these limitation of liability clauses will be interpreted against CeolConnect as the drafting party. We have therefore endeavoured to draft these clauses clearly and fairly.

15. Indemnity

The Venue agrees to indemnify and hold harmless CeolConnect, its directors, employees, and agents from and against any claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from:

15.1 Any breach of these Terms by the Venue.

15.2 Any dispute between the Venue and an Artist, where that dispute arises from the Venue’s conduct or breach of its booking obligations.

15.3 Any content uploaded by the Venue to the Platform that is found to be unlawful, defamatory, or infringing.

15.4 Any failure by the Venue to hold required licences, permits, or insurance, or to comply with applicable law.

15.5 Where a dispute arises that may give rise to an indemnity claim, the Venue will be notified and given a reasonable opportunity to respond before any action is taken. See Section 16 for the full dispute resolution procedure.

16. Dispute Resolution & Complaints

16.1 Disputes Between Venues and Artists

1. 16.1.1 CeolConnect is not a party to booking contracts between Venues and Artists. Disputes regarding fees, performance quality, cancellations, or conduct should in the first instance be raised directly between the Venue and the Artist.

16.2 Complaints About the Platform

1. 16.2.1 If a Venue has a complaint about CeolConnect or the Platform, please contact us at info@ceolconnect.com with a description of the concern. We aim to acknowledge all complaints within 5 business days and to provide a substantive response within 20 business days.

16.3 Escalation

1. 16.3.1 If we are unable to resolve a complaint to the Venue’s satisfaction, the matter may be referred to the Irish courts in accordance with Section 29 of these Terms.

16.4 Platform Service Disputes

1. 16.4.1 Where a dispute arises involving an alleged failure of CeolConnect’s platform service, CeolConnect will investigate and communicate its findings within a reasonable timeframe. CeolConnect reserves the right to make the final determination on platform-related matters.

17. Force Majeure

17.1 Neither CeolConnect, nor any Venue or Artist, shall be in breach of these Terms or liable for any delay or failure to perform any obligation where such delay or failure results from events or circumstances beyond their reasonable control (a “Force Majeure Event”). Force Majeure Events include, without limitation: acts of God, natural disasters, pandemic or epidemic, governmental action, war, terrorism, civil unrest, fire, flood, extreme weather, power failure, internet or telecommunications outage, or failure of third-party infrastructure providers.

17.2 Where a Force Majeure Event prevents a Gig from taking place, the Venue and Artist should use reasonable efforts to agree an alternative date. Where this is not possible, the cancellation shall be treated as a no-fault cancellation and neither party shall be liable to the other.

17.3 A Force Majeure Event does not relieve the Venue of any obligation to pay for Gigs that were completed prior to the event arising.

17.4 CeolConnect is not liable for any failure in the provision of Platform services caused by a Force Majeure Event, including outages caused by third-party service providers such as Stripe.

18. Platform Maintenance & Availability

18.1 CeolConnect will use reasonable efforts to maintain the availability of the Platform. However, the Platform is provided on an “as available” basis. CeolConnect does not guarantee uninterrupted, continuous, or error-free access.

18.2 CeolConnect reserves the right to carry out planned or emergency maintenance at any time. Where planned maintenance is expected to cause significant disruption, CeolConnect will endeavour to provide advance notice through the Platform or by email where reasonably practicable.

18.3 CeolConnect is not liable for any loss or damage arising from: (a) planned or emergency maintenance; (b) temporary outages caused by hosting or infrastructure providers; (c) failures or disruptions of third-party services, including Stripe; or (d) events outside CeolConnect’s reasonable control.

19. Payment Processor Dependency & Regulatory Status

19.1 CeolConnect relies on Stripe, Inc. (including its European affiliate, Stripe Payments Europe, Ltd.) as its third-party payment processor for Subscription billing and, from Version 2, for In-App Payment facilitation. Stripe operates as an independent third party subject to its own terms, privacy policy, and regulatory obligations.

19.2 CeolConnect is not responsible for any failure, delay, outage, or error caused by Stripe or any other payment infrastructure provider, including: (a) Stripe system outages or maintenance; (b) transaction failures caused by Stripe’s fraud detection or risk systems; (c) delays in settlement arising from Stripe’s processing cycles; or (d) changes to Stripe’s terms, fees, or services.

19.3 PSD2 — Regulated Payment Services. CeolConnect is not authorised as a payment institution or e-money institution under the European Union (Payment Services) Regulations 2018 (implementing the Payment Services Directive 2, “PSD2”) and does not itself provide regulated payment services.

19.4 All regulated payment activity on the Platform — including the collection of Venue payments and the distribution of Gig fees to Artists — is performed exclusively by Stripe, which is duly authorised as a payment services provider under applicable EU law. CeolConnect’s role is limited to issuing invoices, directing payment instructions to Stripe, and communicating settlement information. CeolConnect does not hold, own, or exercise control over client funds in a manner that would constitute regulated payment activity under PSD2.

20. Anti-Money Laundering & Sanctions Compliance

20.1 CeolConnect is committed to compliance with applicable anti-money laundering legislation, including the Criminal Justice (Money Laundering and Terrorist Financing) Acts 2010–2021, and any sanctions obligations imposed by Irish, EU, or international authorities.

20.2 In connection with In-App Payment functionality, CeolConnect’s payment service provider (Stripe) may require identity verification and Know Your Customer (“KYC”) checks on Venues and Artists before payments can be processed or received. CeolConnect will cooperate with these requirements and may ask Venues to provide supporting identification or documentation.

20.3 CeolConnect reserves the right to decline, suspend, or reverse transactions where there are reasonable grounds to suspect involvement with sanctioned individuals, entities, or jurisdictions, or where AML obligations otherwise require it.

20.4 CeolConnect is not liable for any delay or loss arising from compliance with applicable AML, KYC, or sanctions obligations, including where a payment or disbursement is withheld pending verification.

21. Fraud Prevention & Account Verification

21.1 CeolConnect reserves the right to verify the identity, business registration, licensing status, and payment details of any Venue or account user at any time. CeolConnect may request supporting documentation and may suspend access to Platform features until satisfactory evidence is provided.

21.2 Where CeolConnect has reasonable grounds to suspect fraudulent activity, misrepresentation, unauthorised account access, or misuse of the Platform or its payment functionality, it may: (a) immediately suspend the relevant account without prior notice; (b) withhold or reverse any pending disbursement or charge; (c) report the matter to An Garda Síoíchána or other relevant authorities; and (d) retain relevant account data for the purposes of any investigation, in accordance with the Privacy Policy and applicable law.

21.3 CeolConnect is not liable for any loss suffered as a result of fraudulent activity carried out by a third party in connection with the Platform, provided CeolConnect has acted with reasonable care.

22. Independent Contractor Status

22.1 Nothing in these Terms or in the use of the Platform creates or shall be construed as creating any employment, agency, joint venture, or partnership relationship between CeolConnect and any Venue, Artist, or other user.

22.2 Artists who accept Gigs through the Platform do so as independent contractors engaging directly with Venues. CeolConnect is not the employer, principal, agent, or booker of any Artist and has no supervisory or directional control over Artists in connection with their performances.

22.3 Venues engaging Artists through the Platform do so directly. Each booking is a direct contractual arrangement between the Venue and the Artist. CeolConnect’s role is limited to facilitating the introduction and, in Version 2, the payment.

23. Data Protection & Privacy

23.1 CeolConnect Now Ltd is the data controller of personal and business data collected from Venues in connection with registration and use of the Platform, within the meaning of the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Data Protection Acts 1988–2018.

23.2 The categories of data collected from Venues include: account holder name and contact details; business name, address, and registration information; payment and billing data (processed by Stripe); Gig history, booking records, and communications; uploaded profile content and documentation; and Platform usage data.

23.3 CeolConnect processes Venue data on the following legal bases: (a) performance of a contract — to manage the account, process bookings, and administer the Subscription; (b) legal obligation — to comply with financial, tax, and anti-money laundering requirements; (c) legitimate interests — to maintain Platform security, detect fraud, and improve services; and (d) consent — where separately provided, for marketing communications.

23.4 Venue data may be shared with: Stripe (for payment processing); cloud hosting and infrastructure providers; customer support and analytics tools; and regulatory or law enforcement authorities where required by law. CeolConnect does not sell personal data to third parties.

23.5 Data is retained for as long as necessary for the purposes for which it was collected and in accordance with applicable law. Financial and transactional records are retained for a minimum of seven years to comply with Revenue and company law obligations.

23.6 Venues and their authorised users have the following rights under GDPR: access; rectification; erasure (subject to legal retention obligations); restriction of processing; data portability; and the right to object to processing based on legitimate interests. To exercise any of these rights, contact info@ceolconnect.com.

23.7 The Venue is responsible for ensuring that personal data of its employees or representatives provided to CeolConnect has been disclosed in accordance with applicable data protection law and that those individuals have been informed of this processing.

23.8 CeolConnect’s full Privacy Policy is available on the CeolConnect website and within the Platform. The CeolConnect website uses cookies; further information is provided in the Cookie Notice accessible on the website. The mobile application does not use browser cookies but may collect usage and analytics data as described in the Privacy Policy.

24. Electronic Communications

24.1 By registering on the Platform, the Venue agrees that CeolConnect may communicate with it electronically, including by email to the registered account address or through notifications within the Platform.

24.2 Electronic communications from CeolConnect, including notices of renewal, cancellation, suspension, account action, or changes to these Terms, shall have legal effect equivalent to written communications and shall be deemed received when sent to the registered email address or displayed within the Platform, regardless of whether they are read or acknowledged.

24.3 The Venue is responsible for ensuring its registered email address is current and accessible. CeolConnect is not responsible for notices that fail to reach the Venue due to an outdated or incorrect email address, spam filtering, or inbox issues.

25. Entire Agreement

25.1 These Terms, together with CeolConnect’s Privacy Policy, Cookie Notice, and any other documents expressly incorporated by reference, constitute the entire agreement between CeolConnect and the Venue in respect of the Venue’s use of the Platform.

25.2 These Terms supersede all prior agreements, representations, warranties, and understandings (whether oral or written) relating to the subject matter hereof. No statement, promise, or representation made during registration, in marketing materials, or in informal communications shall form part of these Terms unless expressly incorporated in writing by CeolConnect.

26. Severability

26.1 If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable in whole or in part, that provision shall be deemed severed from these Terms. The remaining provisions shall continue in full force and effect as if the severed provision had not been included.

26.2 Where possible, any provision found to be invalid or unenforceable shall be modified to the minimum extent necessary to make it valid and enforceable, while preserving the original intent of the parties.

27. Survival of Terms

27.1The following provisions shall survive termination or expiry of a Venue’s account for any reason and shall continue to have full legal effect:

1. 27.1.1 Any fees, charges, or amounts accrued or outstanding prior to termination (Section 9).
2. 27.1.2 Indemnity obligations (Section 15).
3. 27.1.3 Liability and limitation of liability provisions (Section 14).
4. 27.1.4 Intellectual property provisions (Section 12).
5. 27.1.5 Data protection obligations (Section 23).
6. 27.1.6 Fraud prevention and account verification rights (Section 21).
7. 27.1.7 Any chargeback liability arising under Section 9.4.
8. 27.1.8 Governing law and jurisdiction (Section 29).

28. Changes to Terms

28.1 CeolConnect may update these Terms from time to time. Venues will be notified of material changes by email or prominent notice on the Platform no less than 30 days before changes take effect. Continued use of the Platform after that notice period constitutes acceptance of the revised Terms.

28.2 Where changes involve the introduction of new fees or materially reduce the Venue’s rights, the Venue will be given the opportunity to cancel its Subscription without penalty before such changes take effect.

29. Governing Law & Disputes

29.1 These Terms are governed by the laws of the Republic of Ireland. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the Irish courts, without prejudice to either party’s right to seek emergency injunctive relief.

30. Contact

For questions relating to these Terms, please contact:

Email: info@ceolconnect.com

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