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Privacy Policy

This privacy policy applies to individuals in the European Economic Area.

CeolConnect (“we”, “us”, “our”) is committed to protecting your privacy and handling your  personal data in compliance with the General Data Protection Regulation (GDPR) in accordance with the country-specific data protection regulations applicable. This Privacy Policy describes our practices with respect to Personal Data that we collect from or about you when you use our website, applications, and services (collectively, “Services”). By means of this data protection declaration, we would like to inform our users of the nature, scope, and purpose of the personal data we collect, use and process and of the rights to which they are entitled.

1. Data controller

If you live in the European Economic Area (EEA), CeolConnect Now Limited, with its registered office at Clooneigh, Carrick-on-Shannon, Co.Roscommon, Ireland is the controller and is responsible for the processing of your Personal Data as described in this Privacy Policy.

As the controller, CeolConnect has implemented numerous technical and organisational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed.

2. Information we collect

We collect personal data relating to you (“Personal Data”) as follows:

  1. Account Information
    When you create an account with us, we collect information associated with your account, including your name, contact details (such as postal address and email address), account credentials, profile photograph, artist or venue profile details, payment-related information, and transaction history (collectively, Account Information).
  2. User Content
    We collect Personal Data that you provide when using our Services, including information submitted as inputs, prompts, or other content. This may include files, images, audio, or other materials you upload, depending on the features you use (collectively, User Content).
  3. Communication Information
    If you communicate with us, including by email or through our official pages on social media platforms, we may collect Personal Data such as your name, contact details, and the content of the communications you send to us (collectively, Communication Information).
  4. Other Information You Provide
    We may collect additional information that you voluntarily provide, including when you participate in events, surveys, or promotions, or where you provide information for the purposes of verifying your identity or age (collectively, Other Information You Provide).
  5. Booking and Payment Data
    CeolConnect Now Ltd. Privacy Policy 27/01/2026We collect information relating to bookings and financial interactions carried out through the Platform, including: Gig bookings and cancellations, Ratings and reviews submitted by users
  6. Payment information
    We collect limited payment information relating to venues, which is processed by our thirdparty payment provider, Stripe. We do not store full payment card details.
  7. Technical Information Collected Through Use of the Services
    When you access or use the Services, we automatically receive certain information about your device and interactions (collectively, Technical Information), including:
    1. Log Data
      We collect information automatically transmitted by your browser or device, such as your Internet Protocol address, browser type and settings, date and time of access, and interaction patterns with the Services.
    2. Usage Data
      We collect information about how you use the Services, including content viewed or engaged with, features used, actions taken, time zone, country, dates and times of access, user agent and version, device type, and network connection.
    3. Device Information
      We collect information about the device used to access the Services, including device name, operating system, device identifiers, and browser type.
    4. Location Information
      We may infer your general geographic location based on your Internet Protocol address for security, fraud prevention, and service improvement purposes. Certain features may also allow you to provide location data where you choose to do so.
    5. Cookies and Similar Technologies
      We use cookies and similar technologies to operate and administer the Services, enhance functionality, and improve user experience. Where you use the Services without creating an account, cookies may be used to retain preferences across sessions. Further details are set out in our Cookie Notice.

3. Aggregated and De-Identified Data

We may aggregate or de-identify Personal Data so that it no longer identifies you. Such information may be used for the purposes described above, including to analyse usage patterns, improve our Services, develop new features, and conduct research. We willmaintain de-identified data in that form and will not attempt to re-identify it, except where required by law. As noted above, we may use content you provide us to improve our Services, for example to train the models that power our service.

4. Information We Receive from Other Sources

We receive information from our trusted partners, such as security partners, to protect against fraud, abuse, and other security threats to our Services, and from marketing vendors who provide us with information about potential customers of our business services. We also collect information from other sources, like information that is publicly available on the internet, to develop the models that power our Services.

5. How We Collect Your Data

We collect Personal Data through:

  1. Account registration and profile creation or updates
  2. Booking, messaging, and communication tools within the Platform
  3. Interactions with the Platform via mobile or other devices
  4. Customer support enquiries and correspondence

6. How We Use Your Data

We use Personal Data for the following purposes:

  1. To create, administer, and manage your account
  2. To facilitate gigs, bookings, and communications between artists and venues
  3. To process payments and issue confirmations or receipts
  4. To support trust, safety, moderation, and internal review processes
  5. To send essential service-related communications, including booking updates, reminders, and platform notices
  6. To monitor, analyse, and improve the performance, functionality, and features of the Platform
  7. To comply with applicable legal, regulatory, and contractual obligations

We do not disclose, transfer, rent, licence, or otherwise make available your Personal Data to third parties in exchange for monetary consideration or other commercial benefit. Your Personal Data is used solely for the purposes described in this Privacy Policy and is disclosed to third parties only where necessary to provide the Services, to comply with our legal obligations, or to protect the rights, safety, and integrity of our users, the Platform, and the public.

7.Legal Basis for Processing (GDPR)

We process Personal Data in accordance with the General Data Protection Regulation on the following legal bases:

  1. Performance of a contract: Where processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into such a contract, including the provision of the Services and the management of gigs, bookings, and related communications.
  2. Legitimate interests: Where processing is necessary for our legitimate interests, including maintaining the security, integrity, and proper functioning of the Platform, preventing fraud and misuse, and improving the quality, performance, and functionality of our Services. Such processing is carried out only where our legitimate interests are not overridden by your fundamental rights and freedoms.
  3. Consent: Where you have given your explicit consent, including in relation to optional features such as marketing communications. You may withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to such withdrawal.
  4. Legal obligation: Where processing is necessary to comply with a legal obligation to which we are subject under Irish law, European Union law, or other applicable regulatory requirements

8. Sharing Your Data

We share Personal Data only to the extent strictly necessary for the operation, security, and delivery of the Platform. In particular, we may share relevant Personal Data with the following categories of recipients:

  1. Hosting providers, which host and maintain our systems and data on servers located within the European Union;
  2. Payment processors, including Stripe, for the purpose of processing payments and related financial transactions on our behalf; and
  3. Third-party service providers and tools engaged to support secure, reliable, and efficient operation of the Platform, including services relating to infrastructure, analytics, communications, and fraud prevention.

All such recipients are contractually required to process Personal Data solely on our instructions, to apply appropriate technical and organisational security measures, and to comply with applicable data protection laws.

CeolConnect does not processes or stores your Personal Data on servers located outside of the EEA for the purposes described in this Privacy Policy unless appropriate safeguards are in place. While data protection law varies by country and these countries may not offer the same level of data protection as your home country, we apply the protections described in this policy to your Personal Dataregardless of where it is processed. When transferring Personal Data outside of the EEA, we rely on the following transfer mechanisms to comply with applicable data protection law:

  1. We rely on partners that are industry standards and the European Commission’s adequacy decisions pursuant to Article 45(1) GDPR when transferring your Personal Data to any country that has been considered to provide an adequate level of protection.
  2. For other jurisdictions, we rely on the Standard Contractual Clauses (“SCCs”) as approved by the European Commission pursuant to Article 46(2)(c) GDPR

For more information or to obtain a copy of the appropriate safeguards we have in place when transferring Personal Data, please contact us at info@ceolconnect.com.

9. Data Retention

We will retain your Personal Data for only as long as we need in order to provide our Services to you up to 18 months after account inactivity. Your personal data may also be retained for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations.

10. User Rights (GDPR)

You have the following statutory rights in relation to your Personal Data:

  1. Access your Personal Data and information relating to how it is processed.
  2. Delete your Personal Data from our records.
  3. Rectify or update your Personal Data.
  4. Transfer your Personal Data to a third party (right to data portability).
  5. Restrict how we process your Personal Data.
  6. Withdraw your consent—where we rely on consent as the legal basis for processing at any time.
  7. Lodge a complaint with the Irish Data Protection Commission (DPC)

You have the following rights to object:

  1. Object to our processing of your Personal Data for direct marketing at any time.
  2. Object to how we process your Personal Data when our processing is based on legitimate interests.

You can exercise some of these rights by emailing info@ceolconnect.com.

11. Data Security

We implement commercially reasonable technical, administrative, and organisationalmeasures designed to protect Personal Data from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you provide to the Services. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.

12. Children’s Privacy

Our Services are not directed to or intended for users under the legally required age to perform in venues. We do not knowingly collect Personal Data from minors. If you have reason to believe that a minor has provided Personal Data to us through the Services, please email us at info@ceolconnect.com. We will investigate any notification and, if appropriate, delete the Personal Data from our systems.

13. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on the Platform with an updated “Last Updated” date. Continued use signifies acceptance.

14. Contact Us

Questions or data requests can be sent to: info@ceolconnect.com.

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