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Artist Terms & Conditions

These Terms govern the use of the CeolConnect platform by artists and musicians. By creating an account or using the Platform, you agree to be bound by these Terms in full. Please read them carefully. Your statutory rights as a consumer are not affected by these Terms.

Part 1 - Terms of Use

1. Definitions

In these Terms, the following words have the meanings set out below:

2. Acceptance of Terms

2.1 By registering as an Artist on the platform operated by CeolConnect Now Ltd (trading as “CeolConnect”), you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not create an account or use the Platform.

2.2 These Terms apply exclusively to Artists. Separate terms apply to venues (Clients). These Terms are written in plain language in compliance with the Consumer Rights Act 2022. If any term is unclear, please contact us before registering.

2.3 Nothing in these Terms affects your statutory rights as a consumer under Irish or EU law.

3. Eligibility

3.1 You must be legally capable of entering into a binding agreement under Irish law.

3.2 You must comply with all local age requirements applicable to performing in licensed venues in your jurisdiction.

3.3 You must ensure that all information provided during registration is accurate and relates to you personally.

3.4 Artists may not register on behalf of another individual without their explicit written consent.

3.5 CeolConnect reserves the right to refuse or terminate access at its discretion, including where eligibility requirements are not met.

3.6 Effect of Termination. On termination of your account, whether by you or by CeolConnect:

1. 3.6.1 Your Profile will be removed or hidden from the Platform and your access disabled.
2. 3.6.2 Any pending or confirmed bookings may be cancelled; CeolConnect will notify affected Clients where reasonably practicable.
3. 3.6.3 Your personal data will be handled in accordance with our Privacy Policy and any applicable legal retention obligations.
4. 3.6.4 Termination does not affect any rights or obligations that have accrued prior to the date of termination, including obligations owed between you and a Client in respect of a confirmed Gig.

4. Role of CeolConnect

CeolConnect acts as a facilitator and introducer only. It is not an agent, employer, booker, manager, or representative of any Artist or Client.

4.1 All agreements for performances are formed directly between the Artist and the Client. CeolConnect is not a party to any booking contract.

4.2 CeolConnect does not guarantee the availability of Gigs, the conduct of Clients, or any particular financial outcome from using the Platform.

4.3 CeolConnect does not supervise, direct, or control your performances or your conduct at venues.

4.4 CeolConnect operates as an intermediary hosting service and, in accordance with the EC (Directive 2000/31/EC) Regulations 2003, is not liable for content stored or transmitted on the Platform provided it acts expeditiously to remove unlawful content upon notification.

4.5 Licence to Display Profile Content. By uploading Profile Content to the Platform, you grant CeolConnect a non-exclusive, worldwide, royalty-free licence, for the duration of the Term, to host, display, reproduce, and distribute your Profile Content (including your name, likeness, and biographical information) solely to operate, market, and improve the Platform and to present you to prospective Clients. This licence terminates when your account is closed, subject to any content already published in promotional materials during the Term.

5. Artist Account & Profile

5.1 Account Obligations

1. 5.1.1 Provide accurate, complete, and up-to-date registration and profile information at all times.
2. 5.1.2 Keep login credentials secure and not share them with any other individual.
3. 5.1.3 Not impersonate another artist, individual, or act, or create a misleading profile.
4. 5.1.4 Promptly update account information if it changes.
5. 5.1.5 CeolConnect may suspend or permanently delete accounts that breach these requirements.

5.2 Profile Compliance

1. 5.2.1 All Profile Content must comply with applicable law. Your profile must not contain content that is defamatory, discriminatory, obscene, fraudulent, or in breach of any third party’s intellectual property rights. CeolConnect reserves the right to remove non-compliant Profile Content without notice.

5.3 Prohibited Conduct

In addition to the general prohibitions in Section 12, Artists must not in connection with their use of the Platform:

1. 5.3.1 Misrepresent their identity, qualifications, experience, awards, or authorisations.
2. 5.3.2 Provide false or deceptive information about themselves, their performance capabilities, or the scope of services they offer.
3. 5.3.3 Create unjustified expectations about the quality or nature of their performance.
4. 5.3.4 Disparage or directly compare themselves with other Artists on the Platform in a misleading or unfair manner.
5. 5.3.5 Use Client data or contact details obtained through the Platform for unrelated marketing or commercial purposes without a lawful basis under GDPR.
6. 5.3.6 Present themselves in a manner likely to bring the Platform, the music profession, or other users into disrepute or that is likely to diminish public confidence in the Platform.
7. 5.3.7 Attempt to interfere with the Platform’s operation, including through the use of malware, scraping tools, or reverse engineering beyond what is permitted by law.
8. 5.3.8 Upload content that is unlawful, infringing, offensive, or otherwise in breach of these Terms.
9. 5.3.9 Present information in a manner that amounts to harassment or creates undue pressure on Clients or other users.
10. 5.3.10 Solicit Clients directly outside the Platform in order to circumvent any current or future platform fees or structures.
11. 5.3.11 Make claims of awards, accreditations, or formal recognitions that are inaccurate or unverifiable.

6. Platform Access & Fees

6.1 Use of the CeolConnect Platform is free of charge for Artists. There are no subscription fees or commissions charged to Artists at this time. If CeolConnect introduces paid features for Artists in the future, you will be issued with updated Terms & Conditions at that time. You will not be charged for any new features without receiving updated Terms and having the opportunity to accept or decline them before any charges apply.

7. Rates & Profile Listings

7.1 Artists may optionally display indicative performance rates on their profile as a guide for Clients.

7.2 Rates displayed on a profile are indicative only and do not constitute a binding offer. The agreed fee for any Gig is that confirmed between the Artist and Client at the time of booking.

7.3 Artists may negotiate fees directly with Clients on a per-booking basis, regardless of any listed rate.

7.4 Artists are responsible for ensuring that rates and profile information are accurate and kept up to date.

7.5 CeolConnect does not set, regulate, or take any commission on fees agreed between Artists and Clients.

8. Bookings

When an Artist confirms a Gig through the Platform, a binding agreement is formed between the Artist and the Client on the terms agreed at the time of confirmation. CeolConnect is not a party to that agreement. By confirming a Gig, the Artist commits to:

8.1 The agreed performance date, time, duration, location, and fee.

8.2 Arriving at the venue with adequate time to set up and be ready to perform at the agreed start time.

8.3 Performing to a professional standard and in accordance with any requirements agreed with the Client.

8.4 Adhering to all agreed commercial terms.

8.5 Failure to Comply with Booking Terms. Where an Artist fails to comply with the terms of a confirmed Gig (for reasons other than cancellation or non-attendance, which are addressed in Section 9), this may constitute a breach of the Artist’s agreement with the Client. Such matters must be resolved directly between the Artist and the Client. CeolConnect may take account of repeated complaints when reviewing an Artist’s account.

8.6 Changes to confirmed bookings must be agreed with the Client in writing and updated on the Platform. CeolConnect may review patterns of repeated modifications or disputes and take appropriate action, including account suspension.

9. Cancellations & No-Shows

9.1 Artist Cancellations

Where an Artist needs to cancel a confirmed Gig:

1. 9.1.1 The Artist must notify the Client and log the cancellation on the Platform as soon as possible.
2. 9.1.2 Cancellations made within 24 hours of the performance start time will be recorded on the Artist’s profile as a late cancellation.
3. 9.1.3 Repeated cancellations may trigger an internal review and, where warranted, account suspension or removal.

9.2 Artist No-Shows

Where an Artist fails to attend a confirmed Gig without any prior notice:

1. 9.2.1 This will be recorded objectively on the Artist’s profile (e.g., “Did not attend — [date]”).
2. 9.2.2 The Artist has the right to submit a written response to CeolConnect within 7 days if they dispute the no-show record. CeolConnect will review the matter and determine whether the record should be amended or removed.
3. 9.2.3 CeolConnect will not publish subjective commentary; records will reflect factual outcomes only, to minimise the risk of defamatory content.
4. 9.2.4 Repeated no-shows may result in account suspension or permanent removal.
5. 9.2.5 The Artist remains responsible for any losses incurred by the Client as a direct result of the no-show, to be resolved directly between the Artist and the Client.

9.3 Client (Venue) Cancellations

Where a Client cancels a confirmed Gig:

1. 9.3.1 The Artist should report the cancellation through the Platform promptly.
2. 9.3.2 Under the Venue Terms & Conditions, Clients who cancel within 48 hours of a confirmed performance are required to compensate the Artist with 50% of the agreed fee or offer a mutually acceptable alternative booking date. This obligation rests with the Client, not with CeolConnect.
3. 9.3.3 CeolConnect is not liable for losses incurred by an Artist as a result of a Client’s cancellation, but will take account of repeated Client cancellations when reviewing that Client’s account.

Note: Additional cancellation guidance is set out in the Community Guidelines at Part 2, Section 4 of this document.

10. Payments

10.1 Current Version — Direct Payment

Until CeolConnect activates In-App Payment functionality (as described in section 10.2 below), all performance fees are agreed and paid directly between Artists and Clients. CeolConnect:

1. 10.1.1 Does not collect, hold, process, or remit performance fees on behalf of Artists or Clients.
2. 10.1.2 Does not guarantee payment by a Client and is not responsible for any failure by a Client to pay an agreed fee.
3. 10.1.3 Does not take any commission or percentage of fees agreed between Artists and Clients.
4. 10.1.4 Payment disputes must be resolved directly between the Artist and the Client. CeolConnect may facilitate communication but has no obligation to intervene.
5. 10.1.5 Artists are solely responsible for declaring and paying any taxes, levies, or charges applicable to income earned through Gigs sourced via the Platform. CeolConnect does not withhold tax, provide tax advice, or accept any liability for an Artist’s tax obligations. You are encouraged to seek independent advice.

10.2 In-App Payment — Version 2 and Later

From the date on which CeolConnect activates In-App Payment functionality, the following terms apply. Where any provision in this section 10.2 is inconsistent with a provision in section 10.1 above, section 10.2 prevails.

1. 10.2.1 How It Works. CeolConnect will act as a payment facilitator between Clients (venues) and Artists. Each week, CeolConnect issues the Client with a consolidated Weekly Invoice covering all Gigs completed in the preceding calendar week. Where the Client pays that invoice, CeolConnect will use reasonable efforts to transfer your Gig fee to your registered bank account by the next day immediately following the invoice date. CeolConnect does not hold funds for any longer than is necessary to complete the transfer.
2. 10.2.2 No Commission Deduction. CeolConnect does not take a commission or service fee from your Gig fee. Any fees added are as a result of transaction fees incurred during the transfer. The full amount agreed between you and the Client at the time of booking will be paid to you. CeolConnect’s revenue comes from Venue Subscription fees only.
3. 10.2.3 Providing Your Bank Details. To receive payment through the Platform, you must provide a valid bank account (IBAN and BIC/Sort Code as applicable) through your account settings. You may also be required to complete identity or account verification as a condition of receiving payments, in accordance with requirements imposed by CeolConnect’s payment service provider (Stripe) and applicable anti-money laundering legislation. CeolConnect will guide you through any required verification steps when this feature is activated.
4. 10.2.4 Your Responsibility for Accurate Details. You are solely responsible for ensuring your bank account details are correct and up to date at all times. CeolConnect is not liable for any delay or failure in payment caused by incorrect or outdated bank details provided by you.
5. 10.2.5 Stripe as Payment Processor. CeolConnect uses Stripe to process the collection and distribution of Gig fees. By receiving payments through the Platform, you consent to the processing of payment data by Stripe in accordance with Stripe’s terms of service and privacy policy.
6. 10.2.6 Performance Standard and Payment Entitlement. Artists are required to perform each Gig to a professional standard and in accordance with the description, genre, set length, and any requirements agreed with the Client at the time of booking. Payment through the Platform is conditional on the Artist having fulfilled their confirmed booking obligations. Where a Client disputes payment on the basis that an Artist’s performance did not meet the agreed standard or description, CeolConnect is not liable for any resulting delay or non-payment. CeolConnect may, at its discretion, withhold distribution of the disputed Gig fee pending investigation. Artists who consistently fail to perform to the agreed standard may have their account reviewed and may face action under these Terms, including suspension or removal.

10.3 If the Client Does Not Pay

1. 10.3.1 Where a Client fails to pay a Weekly Invoice, CeolConnect will notify you as soon as practicable. You will be informed that the delay in payment is due to the Client’s non-payment, not a failure by CeolConnect.
2. 10.3.2 CeolConnect will suspend the Client’s account and pursue payment of the outstanding amount from the Client. You will be kept updated on the status of the recovery.
3. 10.3.3 CeolConnect does not guarantee payment to an Artist where the Client has failed to pay the Weekly Invoice. The Client remains solely and directly liable to you for the agreed Gig fee. CeolConnect’s facilitation of payment does not constitute a guarantee or underwriting of the Client’s payment obligation.
4. 10.3.4 Where a Client’s non-payment remains unresolved after 7 days, CeolConnect may cancel that Client’s future confirmed Gigs and take further action, including referral to a debt collection service or legal proceedings. CeolConnect will endeavour to protect Artists’ interests in these circumstances to the extent reasonably practicable.

10.4 Tax and Compliance

1. 10.4.1 You remain solely responsible for declaring and paying any taxes, levies, or social contributions applicable to income you earn through Gigs sourced via the Platform. CeolConnect does not withhold tax or make returns on your behalf.
2. 10.4.2 CeolConnect does not provide tax advice. You are encouraged to seek independent advice regarding your tax obligations, including any obligations arising from self-employment income.
3. 10.4.3 CeolConnect may be required under applicable law to report payment information to revenue authorities. Where this is required, CeolConnect will comply with those obligations and will notify affected Artists where practicable.

11. Ratings & Reviews

11.1 Artists may leave ratings and reviews of Clients following a confirmed Gig.

11.2 Reviews must be honest, factual, fair, and respectful. They must relate to a specific Gig and must not contain defamatory, discriminatory, or retaliatory content.

11.3 By submitting a review, you confirm that it reflects your genuine experience and that it does not contain false statements of fact.

11.4 CeolConnect moderates reviews. Any review that in CeolConnect’s reasonable assessment is defamatory, false, abusive, or in breach of these Terms may be removed without notice.

11.5 Any person who believes a review is defamatory or inaccurate may report it to info@ceolconnect.com. CeolConnect will investigate and respond within a reasonable timeframe.

11.6 CeolConnect operates as a hosting intermediary for user-generated review content. CeolConnect is not the author of reviews and, subject to acting expeditiously on notifications of unlawful content, is not liable for the content of reviews posted by users.

11.7 Artists accept that Clients may similarly leave ratings and reviews of their performance and conduct.

12. Prohibited Conduct

In addition to the specific conduct obligations in Section 5.3, Artists must not:

12.1 Harass, threaten, abuse, or discriminate against any Client, user, or CeolConnect representative.

12.2 Upload content that is false, misleading, inappropriate, defamatory, or in breach of any third party’s intellectual property rights.

12.3 Attempt to circumvent platform booking processes or fees.

12.4 Engage in fraudulent activity or any conduct intended to manipulate the Platform.

12.5 Interfere with the Platform’s technical operation, security, or integrity.

12.6 Use the Platform for any unlawful purpose.

13. Intellectual Property

13.1 All content on the Platform, including logos, interface design, software, graphics, and text, is owned by or licensed to CeolConnect. Artists are granted a limited, non-transferable licence to use the Platform solely for the purposes set out in these Terms.

13.2 Artists retain full ownership of any Profile Content they upload to the Platform. The licence granted to CeolConnect to use that content is set out in clause 4.5 above.

14. Insurance

14.1 Artists are strongly encouraged to hold appropriate public liability insurance covering their performance activities. While CeolConnect does not currently require Artists to upload proof of insurance as a condition of registration, CeolConnect reserves the right to introduce this requirement in a future version of the Platform.

14.2 Note: Clients (venues) are required under the Venue Terms & Conditions to hold valid public liability insurance covering live music events. CeolConnect reserves the right to require Clients to upload evidence of such insurance.

14.3 Neither CeolConnect nor any Artist should rely on the other party holding any particular level of insurance. Each party is responsible for their own insurance arrangements.

15. Liability

15.1 What We Are Responsible For

1. 15.1.1 CeolConnect will provide the Platform with reasonable skill and care, in compliance with the Sale of Goods and Supply of Services Act 1980. If we fail to do so, you may be entitled to a remedy under Irish law.

15.2 Limitations

To the extent permitted by applicable law:

1. 15.2.1 CeolConnect is not liable for cancellations, no-shows, non-payment, disputes, injuries, or incidents occurring during or in connection with Gigs.
2. 15.2.2 CeolConnect does not guarantee uninterrupted, error-free, or continuously available access to the Platform.
3. 15.2.3 CeolConnect does not guarantee any minimum number of bookings or any particular level of income.
4. 15.2.4 CeolConnect’s total aggregate liability to an Artist in respect of any claim arising under or in connection with these Terms shall not exceed €100 or the total fees paid by the Artist in the three months preceding the event giving rise to the claim, whichever is greater.

15.3 What We Cannot Exclude

Nothing in these Terms excludes or limits liability for:

1. 15.3.1 Death or personal injury caused by our negligence.
2. 15.3.2 Fraud or fraudulent misrepresentation.
3. 15.3.3 Breach of any implied term under the Sale of Goods and Supply of Services Act 1980 that cannot lawfully be excluded.
4. 15.3.4 Any other liability that cannot be excluded or limited under Irish or EU consumer law, including the Consumer Rights Act 2022.

15.4 Interpretation

1. 15.4.1 In accordance with the principle established in Parker & Ors v. The Legal Aid Board & Ors [2021] IESC 24, any ambiguity in these limitation of liability clauses will be interpreted against CeolConnect as the drafting party. We have therefore endeavoured to draft these clauses clearly and fairly.

16. Indemnity

Subject to clause 15.3, the Artist agrees to indemnify and hold harmless CeolConnect, its directors, employees, and agents from and against any claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from:

16.1 Any breach of these Terms by the Artist.

16.2 Any dispute between the Artist and a Client, where that dispute arises from the Artist’s conduct or breach of their booking obligations.

16.3 Any Profile Content uploaded by the Artist that is found to be unlawful, defamatory, or infringing.

16.4 Any failure by the Artist to comply with applicable law, including tax obligations arising from performance income.

16.5 Where a dispute arises that may give rise to an indemnity claim, the Artist will be notified and given a reasonable opportunity to respond before any action is taken. See Section 17 for the full dispute resolution procedure.

17. Dispute Resolution & Complaints

17.1 Disputes Between Artists and Clients

1. 17.1.1 CeolConnect is not a party to booking contracts between Artists and Clients. Disputes regarding fees, performance quality, cancellations, or conduct should in the first instance be raised directly between the Artist and the Client.

17.2 Complaints About the Platform

1. 17.2.1 If you have a complaint about CeolConnect or the Platform, please contact us at info@ceolconnect.com with a description of your concern. We aim to acknowledge all complaints within 5 business days and to provide a substantive response within 20 business days.

17.3 Escalation

1. 17.3.1 If we are unable to resolve your complaint to your satisfaction, you may refer the matter to the Irish courts in accordance with Section 31 of these Terms. As an Irish-based platform serving consumers, CeolConnect also acknowledges the jurisdiction of the European Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr for online disputes.

17.4 Platform Service Disputes

1. 17.4.1 Where a dispute arises involving an alleged failure of CeolConnect’s platform service (as distinct from a dispute between an Artist and Client), CeolConnect will investigate the matter and communicate its findings to the Artist within a reasonable timeframe. CeolConnect reserves the right to make the final determination on platform-related matters.

18. Consumer Rights

Artists who are consumers are entitled to the protections of the Consumer Rights Act 2022 (Ireland). This includes the right to:

18.1 Receive services with due skill, care, and diligence (Sale of Goods and Supply of Services Act 1980).

18.2 Have terms that are transparent, plain, and not unfair.

18.3 A 14-day cooling-off period for distance contracts where applicable (relevant when any future paid subscription is introduced).

18.4 Seek redress where a term is found to be unfair under Part 4 of the Consumer Rights Act 2022.

18.5 If you believe any term in this agreement is unfair or unclear, please contact us at info@ceolconnect.com before agreeing. Nothing in these Terms is intended to, or shall, reduce or restrict any statutory rights you may have as a consumer.

19. Force Majeure

19.1 Neither CeolConnect, nor any Artist or Venue, shall be in breach of these Terms or liable for any delay or failure to perform any obligation where such delay or failure results from events or circumstances beyond their reasonable control (a “Force Majeure Event”). Force Majeure Events include, without limitation: acts of God, natural disasters, pandemic or epidemic, governmental action, war, terrorism, civil unrest, fire, flood, extreme weather, power failure, internet or telecommunications outage, or failure of third-party infrastructure providers.

19.2 Where a Force Majeure Event prevents a Gig from taking place, the Artist and Venue should use reasonable efforts to agree an alternative date. Where this is not possible, the cancellation shall be treated as a no-fault cancellation and neither party shall be liable to the other.

19.3 A Force Majeure Event does not relieve the Venue of any obligation to pay for Gigs that were completed prior to the event arising. Where a Gig was completed by the Artist in good faith before a Force Majeure Event affected payment processing, the Artist’s entitlement to their Gig fee is preserved.

19.4 CeolConnect is not liable for any failure in the provision of Platform services or payment disbursements caused by a Force Majeure Event, including outages caused by third-party service providers such as Stripe.

20. Platform Maintenance & Availability

20.1 CeolConnect will use reasonable efforts to maintain the availability of the Platform. However, the Platform is provided on an “as available” basis. CeolConnect does not guarantee uninterrupted, continuous, or error-free access.

20.2 CeolConnect reserves the right to carry out planned or emergency maintenance at any time. Where planned maintenance is expected to cause significant disruption, CeolConnect will endeavour to provide advance notice through the Platform or by email where reasonably practicable.

20.3 CeolConnect is not liable for any loss or damage arising from: (a) planned or emergency maintenance; (b) temporary outages caused by hosting or infrastructure providers; (c) failures or disruptions of third-party services, including Stripe; or (d) events outside CeolConnect’s reasonable control.

21. Payment Processor Dependency & Regulatory Status

21.1 CeolConnect relies on Stripe, Inc. (including its European affiliate, Stripe Payments Europe, Ltd.) as its third-party payment processor for facilitating the distribution of Gig fees to Artists. Stripe operates as an independent third party subject to its own terms, privacy policy, and regulatory obligations. Artists must comply with any identity verification or KYC requirements imposed by Stripe as a condition of receiving payments.

21.2 CeolConnect is not responsible for any failure, delay, outage, or error caused by Stripe or any other payment infrastructure provider, including: (a) Stripe system outages or maintenance; (b) disbursement failures caused by Stripe’s fraud detection or risk systems; (c) delays in settlement arising from Stripe’s processing cycles; or (d) changes to Stripe’s terms, fees, or services.

21.3 PSD2 — Regulated Payment Services. CeolConnect is not authorised as a payment institution or e-money institution under the European Union (Payment Services) Regulations 2018 (implementing the Payment Services Directive 2, “PSD2”) and does not itself provide regulated payment services.

21.4 All regulated payment activity on the Platform — including the collection of Venue payments and the distribution of Gig fees to Artists — is performed exclusively by Stripe, which is duly authorised as a payment services provider under applicable EU law. CeolConnect’s role is limited to issuing payment instructions to Stripe and communicating settlement information to Artists. CeolConnect does not hold, own, or exercise control over Artist funds in a manner that would constitute regulated payment activity under PSD2.

23. Fraud Prevention & Account Verification

23.1 CeolConnect reserves the right to verify the identity, professional credentials, and payment details of any Artist or account user at any time. CeolConnect may request supporting documentation and may suspend access to Platform features, including payment disbursements, until satisfactory evidence is provided.

23.2 Where CeolConnect has reasonable grounds to suspect fraudulent activity, misrepresentation, unauthorised account access, or misuse of the Platform or its payment functionality, it may: (a) immediately suspend the relevant account without prior notice; (b) withhold or reverse any pending disbursement; (c) report the matter to An Garda Síoíchána or other relevant authorities; and (d) retain relevant account data for the purposes of any investigation, in accordance with the Privacy Policy and applicable law.

23.3 CeolConnect is not liable for any loss suffered as a result of fraudulent activity carried out by a third party in connection with the Platform, provided CeolConnect has acted with reasonable care.

24. Independent Contractor Status

24.1 Nothing in these Terms or in the use of the Platform creates or shall be construed as creating any employment, agency, joint venture, or partnership relationship between CeolConnect and any Artist, Venue, or other user.

24.2 Artists who accept Gigs through the Platform do so as independent contractors engaging directly with Venues. CeolConnect is not the employer, principal, agent, or booker of any Artist and has no supervisory or directional control over Artists in connection with their performances. Artists are solely responsible for their own tax obligations, PRSI or equivalent contributions, and any other liabilities arising from their independent activity.

24.3 Each booking confirmed through the Platform constitutes a direct contractual arrangement between the Artist and the Venue. CeolConnect’s role is limited to facilitating the introduction and, in Version 2, the payment.

25. Data Protection & Privacy

25.1 CeolConnect Now Ltd is the data controller of personal data collected from Artists in connection with registration and use of the Platform, within the meaning of the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Data Protection Acts 1988–2018.

25.2 The categories of data collected from Artists include: name and contact details; artist profile content (biography, photographs, audio samples, and videos); genre, performance style, and experience information; performance history and booking records; bank account or IBAN/BIC details provided for Gig fee disbursement; identity verification documents provided for KYC purposes; and Platform usage data.

25.3 CeolConnect processes Artist data on the following legal bases: (a) performance of a contract — to manage the account, process bookings, and administer Gig fee payments; (b) legal obligation — to comply with financial, tax, and anti-money laundering requirements; (c) legitimate interests — to maintain Platform security, detect fraud, and improve services; and (d) consent — where separately provided, for marketing communications.

25.4 Artist data may be shared with: Stripe (for identity verification and Gig fee disbursement); cloud hosting and infrastructure providers; customer support and analytics tools; and regulatory or law enforcement authorities where required by law. CeolConnect does not sell personal data to third parties.

25.5 Data is retained for as long as necessary for the purposes for which it was collected and in accordance with applicable law. Financial and transactional records, including records of Gig fee payments, are retained for a minimum of seven years to comply with Revenue and company law obligations.

25.6 Artists have the following rights under GDPR: access; rectification; erasure (subject to legal retention obligations); restriction of processing; data portability; and the right to object to processing based on legitimate interests. To exercise any of these rights, contact info@ceolconnect.com.

25.7 CeolConnect’s full Privacy Policy is available on the CeolConnect website and within the Platform. The CeolConnect website uses cookies; further information is provided in the Cookie Notice accessible on the website. The mobile application does not use browser cookies but may collect usage and analytics data as described in the Privacy Policy.

26. Electronic Communications

26.1 By registering on the Platform, the Artist agrees that CeolConnect may communicate with them electronically, including by email to the registered account address or through notifications within the Platform.

26.2 Electronic communications from CeolConnect, including notices of account action, payment notifications, suspension, or changes to these Terms, shall have legal effect equivalent to written communications and shall be deemed received when sent to the registered email address or displayed within the Platform, regardless of whether they are read or acknowledged.

26.3 The Artist is responsible for ensuring their registered email address is current and accessible. CeolConnect is not responsible for notices that fail to reach the Artist due to an outdated or incorrect email address, spam filtering, or inbox issues.

27. Entire Agreement

27.1 These Terms, together with CeolConnect’s Privacy Policy, Cookie Notice, and any other documents expressly incorporated by reference, constitute the entire agreement between CeolConnect and the Artist in respect of the Artist’s use of the Platform.

27.2 These Terms supersede all prior agreements, representations, warranties, and understandings (whether oral or written) relating to the subject matter hereof. No statement, promise, or representation made during registration, in marketing materials, or in informal communications shall form part of these Terms unless expressly incorporated in writing by CeolConnect.

28. Severability

28.1 If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable in whole or in part, that provision shall be deemed severed from these Terms. The remaining provisions shall continue in full force and effect as if the severed provision had not been included.

28.2 Where possible, any provision found to be invalid or unenforceable shall be modified to the minimum extent necessary to make it valid and enforceable, while preserving the original intent of the parties.

29. Survival of Terms

29.1The following provisions shall survive termination or closure of an Artist’s account for any reason and shall continue to have full legal effect:

1. 29.1.1 Any Gig fees accrued or outstanding prior to termination (Section 10).
2. 29.1.2 Indemnity obligations (Section 16).
3. 29.1.3 Liability and limitation of liability provisions (Section 15).
4. 29.1.4 Intellectual property provisions (Section 13).
5. 29.1.5 Data protection obligations (Section 25).
6. 29.1.6 Fraud prevention and account verification rights (Section 23).
7. 29.1.7 Any non-payment consequences arising under Section 10.3.
8. 29.1.8 Governing law and jurisdiction (Section 31).

30. Changes to Terms

30.1 CeolConnect may update these Terms from time to time. You will be notified of material changes by email or prominent notice on the Platform no less than 30 days before changes take effect. Continued use of the Platform after that notice period constitutes acceptance of the revised Terms.

30.2 Where changes involve the introduction of new fees or materially reduce your rights, you will be given the opportunity to close your account without penalty before such changes take effect.

31. Governing Law & Disputes

31.1 These Terms are governed by the laws of the Republic of Ireland. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the Irish courts, without prejudice to either party’s right to seek emergency injunctive relief. This choice of law does not affect any mandatory consumer protection rights you are entitled to under the laws of your country of residence.

32. Contact

For questions, complaints, or data requests relating to these Terms, please contact:

Email: info@ceolconnect.com

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